Support

How support works

After launch, support is handled through prepaid support-hour blocks or separate quotes. Support requests should be sent to hello@davetheweb.guru with the business name, website URL, requested change, and any relevant screenshots or links.

Common covered requests

• Small text edits, photo swaps, contact updates, hours changes, service updates, and minor layout adjustments.
• FAQ updates, sitemap or robots.txt checks, Google Business Profile guidance, and minor troubleshooting related to the existing site.
• Basic DNS, Cloudflare, GitHub, or handoff guidance related to the website DaveTheWeb.guru built.

Requests that need a separate quote

• Major redesigns, new websites, new custom systems, booking or payment integrations, databases, client portals, e-commerce, paid advertising, full SEO campaigns, accessibility audits, legal compliance review, or regulated-industry policy work.
• Emergency support, after-hours response, uptime monitoring, and same-day guarantees unless separately agreed in writing.

Client access and approvals

Clients are responsible for maintaining access to their domain, Cloudflare account, GitHub repository, email, booking tools, payment accounts, and other third-party services. Some support requests cannot be completed until access or approval is provided.

Support contact

Email support requests to hello@davetheweb.guru. Include the website URL, what changed or needs to change, urgency, and any screenshots that make the issue easier to understand.